Washington Wild Things

Shaquan (plumber) did a great job replacing our water heater. He was out within 24 hrs and gave us a cost estimation immediately. He was able to replace the water heater the same day our estimation took place. Very pleased with our plumber and with the company in general. The 1 year warranty is nice.

We had a sewer backup in the basement after a heavy rain. Mr Rooter responded very quickly: they had a plumber here in a hour to assess, then a whole crew to do the emergency repair. The emergency was resolved and plumbing was restored by 5PM. It was a huge relief!

Easy to set up same-day service.  Our pipes had frozen before and the company that did the pipes had come previously and said there's nothing they can do at the time but that they will gladly take payment for coming over and to call them again next time they freeze.   Luckily we did not call the original company again and called Mr. Rooter instead.  Brandon came promptly, told us that we have PEX pipe which cannot be heated to thaw but at least will not burst.  He pointed out issues with our insulation.  There was nothing he could do at the time but we had issues with sewer gas in the basement as well so he diagnosed the issue for us and offered to return to fix it.  He did not take any payment from us that day and came back in a couple days to re-do our pipes.  He was fast and clean and did a nice job.  Would definitely use Mr. Rooter again!